TERMS AND CONDITIONS RIMINI BAY RESIDENCE 2025

WE REMEMBER THAT THE TOTAL BALANCE IS MANDATORY WITHIN 7 DAYS OF CHECK IN IN ORDER TO SEND THE INSTRUCTIONS FOR THE INDEPENDENT CHECK IN.

1) HOW TO CONFIRM THE RESERVATION?

We offer three different cancellation policies to choose from:

NON-REFUNDABLE RATE: The reservation is considered confirmed only after payment of the entire amount. In case of cancellation, there will be no refund.
RATE WITH NON-REFUNDABLE DEPOSIT (30%) AND BALANCE 7 DAYS BEFORE: To confirm this type of booking, a deposit of 30% of the total amount is required. The balance must be paid within 7 days of the check-in date.
Payment can be made by bank transfer only with attached accountant or credit card. For stays longer than 10 nights, the Residence reserves the right to request a 40% deposit.
RATE WITH FREE CANCELLATION: With this option you can cancel your reservation for free up to 7 days before check-in. After this deadline, a penalty equal to the entire amount of the stay will be charged

2) HOW TO ACCESS THE STRUCTURE? AUTOMATIC CHECK IN

We remind you that check-in is automatic, therefore entry into the structure will be possible via simple instructions that will be sent to you between the day before or the same morning of your arrival. Since it is an automatic check-in, the total balance of the reservation is required 7 days in advance of the check-in day, in order to be able to better organize your arrival, generate timed keys, send you instructions for independent access to the structure and everything necessary to welcome you.

We will notify you about 10 days in advance of this to give you the time necessary to proceed with the balance. Once the maximum limit has expired, the reservation will be automatically canceled and the amount of 30% of the deposit will be retained. The balance can be paid by credit card, bank transfer only with attached accountant. ONLY once the balance has been received, you will be sent instructions to access the facility independently.

3) CANCELLATION

The cancellation of the reservation will take place automatically once the deadline for making the balance payment has expired, and 30% of the amount will be retained as a penalty. Any booking cancellation request must be communicated in writing to info@riminibayresidence.it. If the customer does not arrive on the scheduled day but, for his own reasons, postpones his arrival and in the case of early departure, no reductions or refunds will be provided.

Each reservation is nominative, non-transferable and does not include anything not expressly specified. Each night added and/or changes compared to the booking confirmation will be quoted at the current price at the time of the request, subject to availability.

4) SUMMER CHECK IN:

Check in during the summer period starts from 4pm with no time limits as these are automatic check ins. It is essential to complete the balance in advance in order to receive entry instructions, otherwise the reservation will be automatically canceled and the sale will be reopened.

5) ARRIVALS:

We remind you that the day after your arrival we will wait for you at the reception from 8.30 to 11.00 for:

finish the check in procedure with the physical verification of the identity documents of all the people who will occupy the apartment (passport / valid identity document).

Pay any extras and the security deposit by cash / credit card as a guarantee / pre-authorisation:

€200 groups of under 4 people
€400 groups of over 4 people
The Customer is required to present the valid passport or identity card of all staying Guests at check-in. Persons without a valid passport or identity card and minors unaccompanied by their parents cannot stay. It is possible to check in online, you will receive an email three days before arriving at the facility.

6) COMPENSATION FOR DAMAGES / DEPOSIT

The apartments are delivered at check-in complete with the expected and functioning equipment.

Customers are responsible for missing materials or damage to the apartments and common areas caused during their stay. The guest will undertake to take the utmost care of the apartment and household equipment.

Complaints regarding the state of the apartment will only be accepted immediately after entry into the apartment (WITHIN AND NOT LATER THAN 24 HOURS) via WhatsApp or email with attached photographs. We therefore invite the guest to check that everything is in order and in perfect working order and to notify the structure. Any breakages or damage to objects during the stay must be compensated at the current prices.

The deposit will be returned within 7 days of check out after having checked the condition and final cleaning of the apartment, except for damage or missing items.

We remind you that the deposit is withheld in the following cases:

Apartment returned upon check out in such poor cleanliness and hygienic conditions as to require extra cleaning time
Damage to the apartment caused during the stay
Stagnant smoke smell (we remind you that smoking is prohibited inside and in the common areas of the apartments as there are detectors and it is therefore also prohibited to compromise their use)
Disturbance caused to other guests during quiet hours (14/16 – 22/8)

7) DEPARTURES / EARLY DEPARTURES / CHECK OUT:

The apartment must be vacated no later than 10:00 am on the day of departure. Upon request of the customer, the Residence can authorize departure at night and in any case outside of hours, as previously agreed.

The Residence can also authorize, upon request of the customer, departure after 10:00 am upon payment of a supplement up to the cost of the night based on the sales rates expected at that time.

The apartment must be left tidy, free from rubbish and personal effects.

8) LATE ARRIVAL/ EARLY DEPARTURE:

Late arrival and/or early departure will however entail the payment of all booked nights.

9) NO SHOW: (no-show)

In case of no-show, the entire amount of the reservation will be retained.

10) PRICES:

They are per apartment, per night or cumulative for the period indicated, arranged as per the booking, and include VAT. Prices may undergo variations/increases due to the introduction of consumption taxes only in some independent apartments, extra services or unexpected VAT increases.

11) PAYMENT METHODS:

BANK TRANSFER
For payments by bank transfer we indicate the data below:

BANK DATA

GRETA SRL
·IBAN: IT40B0623024293000030937659
BANK: CREDIT AGRICOLE ITALIA RIMINI BRANCH
REASON FOR PAYMENT: SURNAME DEPOSIT FROM/TO
PLEASE NOTE: Transfers under date (close to the arrival or departure date) are not allowed (instant only).

PAY MAIL / CREDIT/DEBIT/PREPAID CARD VIA PAY BY LINK OF OUR E-COMMERCE
The invoice must be requested at the time of booking or, at the latest, at check-in. In the absence of a request within these deadlines, it will not be possible to issue it later.

12) PRE-AUTHORIZATION:

The Rimini Bay Residence reserves the right to check the validity of the credit card before the customer’s arrival by requesting a pre-authorization from the circuit to which it belongs.

By communicating their credit card details, the Customer authorizes Rimini Bay Suites & Residence to verify the validity of the credit card by means of a pre-authorization request and authorizes the debit of an amount. In fact, with the pre-authorization the structure guarantees the temporary availability of the total amount of the stay, or part of it, to ensure that the credit card is valid.

NO AMOUNT IS COLLECTED. The pre-authorization expires automatically 20 days after the requested date and the amount is released. In the event of a pre-authorisation with a negative outcome, the customer will be notified and the booking will be canceled or another payment method will be requested. In this case the hotel will have no obligation towards the customer. If you are making a reservation on behalf of a third party, you authorize Rimini Bay Suites & Residence to charge the costs and penalties to your credit card.

As per the new legislation in force, over 5,000 euros, payment can ONLY be made with all credit cards, debit cards and advance bank transfers but not in cash. For amounts exceeding 3,600.00 Euros, as per the new tax legislation, we kindly ask for your tax code to be included in the relevant receipt.

13) PARKING:

Services such as parking spaces must be booked in advance at a cost of €. 10.00 per day and available while supplies last. Please remember that there are only 5 parking spaces.

14) TOURIST TAX:

It is excluded and, if due, costs €2.50 per person (if >14 years old), per night, only for the first 7 consecutive days of stay.

15) ANIMALS:

The Residence is dog friendly, so dogs are allowed only with prior authorization from the Management. The Residence only requires a supplement of €30 for final cleaning. The Customer is obliged to keep the animal in the apartment and in the common areas of the Residence so that it does not get dirty and does not cause damage or disturbance. Failure to comply with this rule will result in a charge of €30 for each extra cleaning that is necessary in the apartment or in the common areas, in addition to compensation for any damage caused to the structure. Any charge may be made during the stay and/or even after departure.

16) LOST KEYS:

Any loss of keys or access cards must be promptly reported to the property in order to demagnetize the lost card.

Loss will result in a refund of Euro 20.00 by the customer.

17) EQUIPMENT OF THE APARTMENTS:

All apartments are delivered fully furnished and equipped with a kitchenette with fridge, microwave, kitchen utensils (pots, plates, glasses, crockery).

For any request or lack we remember to report it within 24 hours to the WhatsApp information number +39 331 1336185 or by email info@riminibayresidence.it

18) RESPONSIBILITY OF RIMINI BAY RESIDENCE:

The customer exempts the Residence from any liability for damages resulting from third party actions as well as from innocent interruptions of services. The customer is directly responsible towards the lessor and third parties for damages resulting from their behavior in the use of the rented property. The tenant also declares to indemnify the Manager and the Residence from any liability related to any injuries or accidents that may occur during the stay at the rented property. For any legal disputes, the exclusive competent court is RIMINI.

19) EXTERNAL GUESTS AND VISITORS:

The use of the apartment is reserved only for people confirmed in the reservation and duly declared to the Authorities. Rimini Bay Suites & Residence reserves the right not to allow access to the apartment to people not included in the booking, upon notification to the service number or via email.

Relatives, friends and visitors will be able to access the Residence structure only after authorization from the Management and upon delivery of an identity document. The Management reserves the right to check the identity of the people present inside the Residence at any time and take serious measures if they are not respected.

20) STAYING RULES:

It is forbidden to host more people than agreed upon at the time of booking. In this regard, children are considered as adults. All guests are required to respect the structure’s regulations and in particular to scrupulously observe the common rules relating to quiet, especially in the afternoon and night hours.

21) SPECIAL RULES:

The assignment of the housing unit is made according to availability and any preferences will be satisfied to the extent possible, always according to availability. The request for a particular apartment (number, floor, orientation, etc.) will be taken into consideration at the time of booking, based on availability. At the time of booking it is not always possible to confirm the room number, floor and location in a binding manner, but only the chosen type. Any changes will in any case be communicated to the customer.

We inform our kind customers that the personnel authorized by the Residence can enter the apartments for any repairs or maintenance even in your absence.

22) RULES REGARDING HYGIENE AND FOOD:

During their stay, the Guest is required to observe behavior that respects general hygiene rules and in particular those relating to the introduction, preparation and conservation of food. In case of failure to comply with the rules and in the suspicion or flagrant violation also regarding any food introduced in defiance of rules, regulations and/or international conventions regarding the importation of food, the Residence Staff reserves the right to remove the food from the apartment and, if deemed necessary, to inform the competent authorities. The Guest is invited to supervise and use the extractor hood during food preparation. In any case, the Residence declines any responsibility regarding food products introduced and/or consumed by the Guest within the Structure and the rooms.

23) PROHIBITIONS:

It is NOT permitted to hold private parties, events, hang towels on the handrails of the balconies, light open fires, engage in all those behaviors that are disrespectful and harmful to one’s own person and that of others, things and the property structure of the residence.